Terms & Conditions

By browsing our site and placing an order, you're agreeing to these terms and conditions.

Personal Information

We respect your privacy. Any personal info you share with us is handled according to our Privacy Policy.

Duties and Taxes

Ordering from outside the UK? Heads up: you'll need to pay any duties and taxes when your goodies arrive. We are not responsible for these charges or any customs delays. Check with your local customs office to get an idea of the costs before you order.

Pricing, Payments, and Delivery

All our prices are in UK £ and include VAT. If you're paying in another currency, your bank might charge you extra. Check the Shipping section for delivery details and costs. We'll do our best to get your order to you on time, but we can’t promise there won't be delays out of our control.

Returning an Item

Need to return or exchange something? Contact us for return details. You’ll need to cover the return shipping costs unless the item is faulty. Use Royal Mail Special Delivery (UK) or DHL Express (international) and make sure the item is insured. For international returns, fill out customs forms correctly and mark them as a UK RETURN. Any import duties or taxes we have to pay will come out of your refund, along with any payment processing fees and exchange rate losses. Original shipping costs aren’t refundable. We don’t accept returns on sale items or altered pieces.

If you refuse a delivery or don’t pay the international duties/customs charges, you won’t get a full refund.

Receipt of Order

We need to receive full payment before we can process your order. Once everything’s confirmed, we’ll email you a receipt. Keep it safe! We reserve the right to refuse service to anyone for any reason.

Damaged Items

If your order arrives damaged or isn’t what you expected, contact us within 3 days. We’ll sort it out with a replacement, exchange, or refund. You’ll need to return the item to us first, and we’ll provide the return address.

Guarantee

We don’t offer guarantees beyond the point of sale. Our pieces are pre-loved, vintage, or antique, so expect some wear and tear like kinks, surface wear, and scuffs. We describe and photograph items as accurately as possible so you know what you’re getting. Please look at the photos carefully—they’re part of the description.

Thank you for shopping with Sacrosanct!